All sale/discounted items/lingerie items and items purchased during promotional period (using festive season discount codes/flash sale discount codes/cash voucher/store credit) are strictly not valid for exchange or return.
Exchange for a different design is strictly not allowed.
All exchange and returns must be inquired and returned within 5 working days (Malaysia) upon receiving from courier service. Request for exchanges and returns thereafter will not be entertained.
**A processing fee of RM8 (WM) & RM15 (EM) will be charged for the second time shipping.
Shipping fees will be borne by customer unless the return is due to incorrect or defective items.
To be eligible for an exchange/return, your item(s) must be:
• Unworn
• Unwashed
• In its original sold conditon with its tags intact and packaging
INCORRECT/DEFECTIVE ITEMS RECEIVED
We sincerely apologise if you have received an incorrect or defective item.
In the case of a defect item, kindly email to thegoodly9@gmail.com or drop us a message at Instagram within 5 working days, attached together with a snapshot of the defect clearly. Any exchange/return requested after the timeframe will not be accepted. Our team will attend to you within 1-2 working days.
In the event the defect item is out of stock, a refund via store credit will be issued.
Minor defects such as loose threads, slight misaligment of seam, dropping buttons which can be sewn on, etc will NOT be considered for exchange/return/refund. For printed items, do allow variance as every individual piece may appear differently due to fabric placement. For light colored items, there may be slight small black dots which are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
Return postage fees for return/replacement items will be borned by us. For West Malaysia maximum is RM8 / East Malaysia maximum is RM15.
RETURN PROCEDURE :
• Email us at thegoodly9@gmail.com with your order number, and let us know the item(s) you wish to return. Please wait for our confirmation before proceeding with the next step, our team will proceed in 1-2 working days.
• Pack the item(s) with our original dust bag / packing bag to prevent it from being damaged/stained during transit.
• Send out the parcel via trackable mode of courier. Feel free to approach the nearest local post office or assistance.
No Cancellation Policy
Once an order has been placed and payment has been processed, it cannot be cancelled or modified. This policy is in place to ensure that our team can efficiently process orders and fulfill them in a timely manner.
If an item you have ordered is out of stock, we will notify you as soon as possible and offer you the option to either wait for the item restock or cancel the order. However, once the order is shipped, we cannot cancel the order.